Course Overview

Good business writing is essential for the success of every organisation.

This course is aimed at administrative staff who would like to be more confident in producing clear and accurate written documents.

The course content consists of a range of practical workshops which look at common written communication issues in today's business environment.

The course can be flexible to suit organisational needs, but as a guideline a typical course would consist of the topics listed below.

Course Duration

1 day

Course Topics

• External Documents
  • Starting and finishing business letters - an effective structure
  • Responding to enquiries
  • letters to achieve actions
  • Answering complaints
• Internal Documents
  • Memos, emails, fax and messages
  • Agendas and minutes
  • Basic reports
• Spelling, grammar and sentence construction.