Course Overview

Your customers are your business. This course empowers your team with the knowledge and skills they need to deliver excellent customer service- both internally and externally. The course makes use of engaging drama scenarios to help staff improve the level of customer service they offer, both face to face and over the telephone. 

Course duration

1 day

Course Topics

• Understanding your rights
• Your responsibilities to others
• Behaviour styles
• Everyday aggression
• Dealing with non-assertive behaviour
• The assertive team 

Costs

£600 per course - for up to 10 delegates.

Course handbook included for each delegate which provides an invaluable source of reference material to refer to at a later stage.