Course Overview

Are your customers getting the very best from your organisation?

In today's competitive climate every customer, large or small, counts. And every team member has an impact on customer service whether they are in direct contact or simply just packing the goods

Customers have expectations and if they are not met, they go elsewhere. Can you afford to lose any of your customers?

A workshop of challenging activities designed to make delegates consider their actions, words and attitudes towards achieving excellent. This is suitable for all levels.

Course duration

1 day

Course Topics

• Where does customer service begin
• What do we offer
• Generating a positive image
• Getting the message across
• Problem solving and negotiating
• Dealing with complaints
• Embedding customer feedback 

Course handbook included for each delegate which provides an invaluable source of reference material to refer to at a later stage.