Course Overview

Assertiveness is not really about winning or achieving something at the expense of others, but is a matter of communicating clearly and effectively.

An assertive approach leads to success, because points that are understood, have a greater chance of being acted upon

This course is designed for anyone in any environment who would benefit from learning how to communicate in a positive way to enhance self-esteem, personal confidence and improved relations in a team

Course duration

1 day. 

Course Topics

• Standing up for yuor rights
• Understanding behaviour styles
• Facing aggresive behaviour
• Asserting yourself in meetings
• Refusing requests
• Taking criticisms

Course handbook included for each delegate which provides an invaluable source of reference material to refer to at a later stage