Customer Service
Who the course is for
Businesses spend a lot of time and money investing in their development of products and services striving to make them stand out in a highly competitive market, but frequently fail to recognise that without an exceptional level of customer service from their teams, the customers are likely to drift off to other providers. Customer service is one of the most overlooked areas within so many organisations, and one of the areas that many business receive the most complaints about. From unhelpful staff through to ineffective operations, policies and systems, it will all have an impact on success.
This course is designed to deliver a straight forward approach to getting your people understanding how their actions and behaviours affect the actions and behaviours of your customers. The course is designed to be engaging, interactive and fun, because fun embeds learning and ensures delegates remember what they have learnt. Much of the course is delivered through active participation in a range of practical activities.
What the course covers
- The Good, The Bad and the Ugly of Customer Service
- The causes of poor Customer Experiences.
- Identifying customer "Touch Points" within your business
- Finding out the real customer experience at each Touch Point
- Where you most common complaints come from and why
- Action planning for a better future
Course Duration:
1 Day - 9.30am to 4.30pm each day.
Course Cost:
£850 + VAT for up to 12 delegates
What is Included:
Delegate Handbook packed with useful information, tips and techniques.
Refreshments and Lunch if held at our premises.
Venue:
We can provide training at our own training centre in South Wigston, Leicestershire or you can have the training on your own premises.
*Additional charges may occur for distance travelled, expenses etc. Please speak to us.